How do I lodge a complaint or report an issue with one of your products?

How do I lodge a complaint or report an issue with one of your products?

Answer:
Please respond with the following information in order for us to properly respond to your concern.

1. What product is it?
2. What are the batch and expiry date (located on lid) (attach photo)
3. Appearance of the product (attach photo)
4. Where was the product purchased from?
5. Where is the product located now?
6. How long has the product been opened?
7. When did you first notice the change(s) or issue?
8. Were there desiccants in the bottle?
9. Was the inner seal intact and firmly affixed to the rim of the jar when you opened it?
10. Where was the product stored in the house?